20 Skills That Make a Customer Service Champion

20 Skills That Make a Customer Service Champion Working in the customer service industry, one must be armed with the right set of skills to meet the customers’ needs with excellence. Otherwise, your company’s customer service is at stake. And when you have been in the frontline, you will agree with us that customer service […]

Zappos Stories That Will Change the Way You Look at Customer Service

10 Zappos Stories That Will Change the Way You Look at Customer Service Forever Companies that are devoted to their customers’ satisfaction reap loyalty and recognition that will reverberate across the business sector and beyond. Such is the case with Zappos.com, an online shoe and clothing shop based in Nevada. Zappos.com raised the bar high […]

10 Reasons Why Customer Satisfaction Is Still a Crucial Business Metric

It’s been a long-held belief among business owners that excellent customer satisfaction is something worth pursuing. Businesses exist to earn profit by providing a product or service that clients need, and one way to ensure repeat business is by meeting or surpassing customer expectations and great service offered by customer service representatives in their inbound call […]

20 Customer Service Statistics You Can’t and Shouldn’t Ignore

When it comes to customer service, word of mouth from satisfied clients has a more lasting impact than any costly advertising campaign. A referral coming from a delighted customer will have a ripple effect; it creates the kind of loyalty that will turn rabid fans into highly effective brand ambassadors. Excellent customer service is the […]

10 Customer Service Influencers to Follow on LinkedIn

Customer service is a crucial element in the success of a business. The impact of customer experience may define the longevity of a product or the organization as a whole. While there are many mediums on how to learn customer care – from books, articles, television and radio shows – gaining wisdom from experts may […]

Top 10 customer experience influencers to follow

With an influx of data on the web due to the explosion of social media users, it can be quite hard to filter those that offer valuable insight. It is easy to be read but hard to be noticed and more importantly, followed. Much has been written and said about customer service and how it has evolved […]